Cancellation and Refund Policy

Last updated: June 2026

1. Purpose and Commitment

This policy governs all marine detailing services, maintenance packages, and bookings offered by Sea Spray Marine. Our goal is to deliver services with integrity and professionalism, respecting both client and provider time and the significant value of the vessels entrusted to our care. Please read this policy carefully before making a booking.

2. Service Bookings

Sea Spray Marine provides professional marine detailing, polishing, and maintenance services for vessels of all sizes. Due to the nature of our work — which often involves scheduling crews, sourcing materials, and coordinating access at Boat Works and external locations — advance notice of changes is essential.

3. Cancellation and Rescheduling

3.1 Notice Requirements

3.1.1 All bookings must be cancelled or rescheduled with a minimum of 48 hours' notice.

3.1.2 Cancellations and rescheduling requests must be submitted in writing via email to: [email protected]

3.1.3 Each booking may be rescheduled up to two (2) times, provided the request is received within the required notice period.

3.1.4 Rescheduling outside the notice period may incur an administration fee of $50.

3.1.5 Rescheduled appointments must occur within 21 calendar days of the original booking, unless mutually agreed otherwise in writing.

3.2 Cancellation Fees

The following cancellation fees apply:

Cancellations with more than 48 hours' notice: No charge.
Cancellations with less than 48 hours' notice: 30% of the quoted job value.
Cancellations with less than 24 hours' notice: 50% of the quoted job value.
No-show or cancellation after crew deployment: 100% of the quoted job value.

These fees reflect genuine costs incurred including crew preparation, materials sourced, travel, and lost booking opportunity.

3.3 Deposits

Sea Spray Marine may require a deposit for large or multi-day jobs (typically 20–30% of the quoted value). Deposits are non-refundable where the client cancels within 48 hours of the scheduled start date. Where Sea Spray Marine cancels or is unable to perform the service, deposits will be refunded in full within 5 business days.

4. Weather and Access

Marine detailing is weather-dependent. Where Sea Spray Marine determines that conditions are unsafe or unsuitable to proceed (including extreme weather, vessel access issues, or unsafe docking conditions), we will notify the client as soon as practicable and reschedule at no additional cost. This is not a cancellation by the client and no cancellation fees apply.

Where the client's vessel is inaccessible at the agreed time due to the client's action or inaction (e.g., vessel moved, marina access denied), this will be treated as a client cancellation with less than 24 hours' notice.

5. Refunds

5.1 Consumer Guarantees

All services provided by Sea Spray Marine are covered by the Australian Consumer Law

(ACL). Clients have the right to expect services will be delivered:

a. with due care and skill;

b. fit for the purpose agreed or advertised; and

c. within a reasonable time.

If these guarantees are not met, clients may be entitled to a remedy under the ACL, which may include a refund, repeat service, or compensation for any additional costs reasonably incurred.

5.2 No Refunds for Change of Mind

Refunds are not provided where a client changes their mind after a service has been completed or partially completed.

5.3 Exclusions

Refund requests may be declined where:

d. pre-existing damage was present on the vessel prior to service commencement and documented at intake;

e. the client provided inaccurate information about the vessel's condition, size, or access requirements;

f. the outcome reflects a subjective preference rather than a service deficiency; org. the client failed to raise the concern within 48 hours of service completion.

6. Damage Claims

Sea Spray Marine takes the utmost care when working on all vessels. Prior to ommencement of any service, our team will conduct and document a condition assessment of the vessel. Any damage claimed after service must be reported to us within 48 hours of

service completion. Claims made after this period may not be accepted.

Sea Spray Marine's liability for any damage caused during service is limited to the cost of the service provided, unless otherwise required by law. We recommend all clients maintain adequate marine insurance on their vessels.

7. Maintenance Packages

Clients on a recurring maintenance package agree to the specific terms outlined in their maintenance agreement. Package fees are charged on the agreed schedule and are non-refundable for any period already commenced. A minimum 30 days' written notice is

required to cancel a maintenance package.

8. Outstanding Fees

Outstanding fees must be paid within 1 business day of invoice. Sea Spray Marine reserves the right to withhold future bookings and services until outstanding accounts are cleared. Invoices unpaid after 30 days may be referred to a debt collection agency.

9. Exceptional Circumstances

We understand that genuine emergencies occur. Where a client is unable to provide required notice due to a medical emergency, accident, or serious unforeseen event, cancellation fees may be waived at Sea Spray Marine's discretion. Please contact us as

soon as possible to discuss your situation.

10. Governing Law

This policy is governed by the laws of Queensland, Australia. Any disputes are subject to the exclusive jurisdiction of the courts of Queensland, Australia.