Privacy Policy

Last updated: June 2026

Sea Spray Marine ("we", "our", "us") is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). This Privacy Policy applies to all information collected through our website (www.seaspraymarine.com.au), by phone, email, or in person in connection with the services we provide.

1. Information We Collect

We may collect the following types of personal information:

Your name, email address, phone number, and contact details.
Vessel details including name, registration, type, size, and location.
Billing and payment information when you engage our services.
Booking and service history.
Information you provide when you contact us, request a quote, or submit feedback.
Data collected automatically through your use of our website, including IP address, browser type, and browsing behaviour (via cookies and analytics tools).

2. How We Collect Information

We collect personal information:

Directly from you via phone, email, in-person interactions, and website enquiry forms.
Automatically via cookies and tracking technologies when you use our website.
From third parties such as payment processors or referral partners, where necessary.

3. How We Use Your Information

Your personal information is used to:

Provide, manage, and schedule marine detailing services.
Prepare quotes, process bookings, and issue invoices.
Communicate with you about your bookings and service history.
Send service reminders and maintenance follow-up communications.
Send marketing communications with your consent. All marketing includes an opt-out option.
Comply with legal obligations and resolve disputes.
Improve our services and website user experience.

4. Disclosure of Your Information

We may disclose your personal information to:

Contractors and subcontractors who assist in delivering our services.
Payment processors and accounting software providers.
Legal and regulatory authorities as required by law.
Other third parties with your consent.

We take reasonable steps to ensure all third parties protect your information in accordance with applicable privacy laws.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorised access, disclosure, modification, or loss. Measures include password protection, encrypted communications, and restricted staff access. No online system is

100% secure. You acknowledge the risks associated with transmitting information electronically.

6. Retention

We retain personal information for a minimum of 7 years where required by law (including fortax and accounting purposes), and otherwise delete or de-identify information when it is no longer needed.

7. Cookies

Our website may use cookies to enhance your experience. You can manage or disable cookies through your browser settings. Disabling cookies may affect certain website functions.

8. Access and Correction

You have the right to access and request correction of your personal information. To make a request, contact us using the details below. We will respond within a reasonable timeframe.

9. Overseas Disclosure

Some third-party platforms we use (including cloud-based software) may store data on servers located overseas. We take reasonable steps to ensure these providers comply with privacy standards consistent with the Australian Privacy Principles.

10. Your Rights and Complaints

If you have a concern about how we have handled your personal information, please contact us at [email protected]. We will investigate and respond promptly. If you are unsatisfied with our response, you may contact the Office of the Australian Information

Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on our website with a revised effective date. Continued use of our website or services constitutes acceptance of any changes.